The training and development professional is uniquely situated in an organization to make a significant difference in getting business results. Your knowledge about the business, culture and training makes you a most valued resource, if you have the right tools at hand. First, you need to know your organization: its business, culture and the drivers for success. Second, you need to be able to uncover the “real” training needs and provide appropriate guidance. Finally, you need to know how to integrate all of the latest “trendy” delivery methods targeted to specific audience and personality types. Then you will “wow” your organization.